Shipping Policy
At Selah Candles, each order is carefully prepared and shipped from Belgium with love and attention to detail.
1. Processing Time
All orders are processed within 1–3 business days.
As our candles are handmade, processing times may vary slightly during busy periods.
2. Shipping Information
Belgium 🇧🇪
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Delivery time: 1–3 business days
Europe 🇪🇺
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Delivery time: 3–5 business days
Shipping costs are calculated at checkout based on your location.
3. Free Shipping
We offer free shipping on selected orders:
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Belgium: orders over €100
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Europe: orders over €150
4. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number.
5. Delays
Delivery times are estimates and may vary due to external factors such as:
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courier delays
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holidays
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customs processing
Selah Candles is not responsible for these delays.
6. Incorrect Address
Please ensure your shipping details are correct.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
7. Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery.
Include:
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your order number
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photos of the product
We will gladly assist you with a replacement or refund.
8. Contact
For any shipping questions:
📧 jlimaq@outlook.fr
📍 Belgium
Thank you for supporting handmade products 🤍